Return & Refund Policy
At J Lite Trading, customer satisfaction is important to us. Please read the following policy carefully before placing your order.
Eligibility for Return or Exchange
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Return or exchange requests must be submitted within 3 days of delivery.
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Items must be unused, unwashed, and in original condition, with all tags and packaging intact.
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A valid order confirmation or invoice is required.
Non-Returnable Items
The following items are not eligible for return, exchange, or refund:
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Items purchased during sale, discount, or promotional periods
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Products damaged due to misuse, wear, or improper handling
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Items without original tags or packaging
Exchange Policy
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Exchanges are subject to product availability.
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If the requested item is unavailable, an alternative product or store credit may be offered.
Refund Policy
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Refunds are only applicable in cases where:
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The product received is defective, damaged, or incorrect
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Approved refunds will be processed to the original payment method or as store credit, at our discretion.
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Refund processing may take 7–10 business days, depending on the payment provider.
How to Request a Return, Exchange, or Refund
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Contact us within 3 days of delivery at 📧 support@jlitetrading.com
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Provide your order number and clear reason for the request
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Our support team will guide you through the next steps
Shipping Costs
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Return or exchange shipping charges may be borne by the customer unless the issue is due to an error on our part.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please notify us within 24 hours of delivery with clear photos for verification.
Contact Us
For any return, exchange, or refund-related queries, please contact:
